Appointments

IMPORTANT: Coronavirus, Patient Access, and online appointment booking

Please do not book an appointment to attend the Practice using our online service if you’ve been to: mainland China, Thailand, Republic of Korea, Taiwan, Singapore, Malaysia, Hong Kong and Macau, and have symptoms of cough or fever or shortness of breath within two weeks of returning, or if you have symptoms of cough or fever or shortness of breath after being in contact with someone with a confirmed case of coronavirus. Please call 111 instead

Further information is available at www.gov.uk/wuhan-novel-coronavirus-information and www.nhs.uk/wuhan-novel-coronavirus

Book An Appointment

Surgery and clinic attendance is by appointment only – to make an appointment you can visit our Consulting Room.

If you are registered for online services you are able to book appointments and cancel appointments through the online service.

If you have not yet registered you can register here.

Alternatively you can telephone and book an appointment on 01483 284151.

Appointment Information

Appointments for the current day are released from 08:00. Appointments for further ahead are only released after 10:00. When ringing in please have your diary to hand so you can decide upon an appointment quickly.

You may choose to see any doctor but it is preferable to see the same doctor on each occasion if it is regarding a continuation of the same problem. Appointments may be booked up to a month in advance and every day there are several appointments available for each doctor. When these are all taken we run an “extras” surgery each morning at 11:30 to ensure that you will be seen that day if you wish. These consultations are not specifically for emergencies but are shorter than routine appointments and you may have to wait to be seen. Each afternoon a few appointments are reserved for emergencies that cannot wait until the next day.

Appointments are for one patient only. We offer ten-minute appointments but we cannot run to schedule if you take up more than your allotted time, so please do not ask the doctors to deal with several problems at once.

Cancel an Appointment

If you are unable to keep your appointment for any reason, you can cancel an appointment online or via telephone 01483 284151. Please inform us as soon as possible so that your appointment may be offered to someone else. On average 120 patients each month fail to tell us they are not coming.

Open Surgery

There is a daily “sit and wait surgery” from 08:40–10:40. Patients should arrive promptly and give their details to reception. Patients will be seen in order of arrival. There is a maximum number of patients that can be seen. Once that maximum has been attained others will have to been seen in the 11:30 “extras” session. Patients who are not present when their name is called will miss their consultation.

Children

Children should always be accompanied by their parent or guardian. Please do not delegate responsibility for your child to a nanny or child-minder who may not know the child’s history. Please keep children quiet in the waiting room so they do not disturb other people. There are instruments and equipment in our consulting rooms which could be hazardous to unsupervised children – or damaged by them. Doctors cannot supervise children whilst examining the patient so, if possible, please ask a friend to look after children who do not need to see the doctor.

Teenagers

Whilst we prefer teenagers aged less than 16 to be accompanied by an adult, we understand there are occasions when they may wish to consult alone. Young people have an absolute right to confidentiality and the doctors will respect this.