Where to signpost patients who need help/want to help
There are several options:
Voluntary Action South West Surrey
Voluntary Action South West Surrey is coordinating volunteer efforts in Guildford and Waverley to provide support to anyone who is self-isolating or vulnerable. If surgeries receive queries from patients either wanting to help their local community or needing help with practical tasks, surgery staff can signpost them here.
- Voluntary Action South West Surrey Volunteer Centre:
- Phone 01483 565 456
- Email firstname.lastname@example.org
- They will act as a central hub to help people who need it
- Find out more on the Voluntary Action South West Surrey website
Surrey County Council
Surrey County Council have set up a new Community Helpline to direct you to services that can help during the Coronavirus pandemic. This community phone line is here for to help direct residents who need support, such as picking up shopping, prescription collections or having someone who can be a telephone friend, and to provide advice on where to register your offer of help to support your community
- Community Helpline number is 0300 200 1008 (Monday to Friday, 9am to 5pm)
- If you need to contact Adult Social Care visit Surrey County Council: Contact Adult Social Care.
- If you need to contact Children’s Social Care including Surrey Children’s Single Point of Access visit Surrey County Council: Contact Children’s Services.
The Brigitte Trust
The Brigitte Trust have had to suspend home visiting but can continue to provide emotional support by phone, take new referrals and match volunteers to provide this to anyone who needs it. Phone or email Sarah Pattenden, Service Co-ordinator on 07469 932 192 /email@example.com
Action for Carers have also asked that if an carers call that need advice, please give them the following details:
The Wheel of Care have a duty office 10-12pm daily who has a list of clients that they are calling intermittently (West Horsley only)
Voluntary Groups Covid-19
Voluntary Action South West Surrey Volunteer centre
Horsley and Neighbourhood Support – Roshini &Ram, Horsley Post office
Ripley Good Neighbours
Telephone: 01483 210 007 – will collect prescriptions and deliver.
Request for volunteer –
You will be able to select the type of support needed and the frequency of that support. Once complete, the request will be submitted and the referrer will be sent an email asking to confirm the request. Once confirmed, the referral will go into a matching process and volunteers who are ‘on duty’ will be able to accept requests. You can also log into your account at any time to view or cancel your referrals
From Monday 30 March 2020 you can also call 0808 196 3382 to refer patients.
Community Helpline number
Telephone: 0300 200 1008 Monday to Friday: 8am to 6pm, Saturday and Sunday: 10am to 2pm
Action for Carers Surrey
Staff are providing one-to-one support for carers by phone Care Information centre by phone or email
Phone: 0303 040 1234 Text: 07714 075993
Domestic Abuse Helpline:
Telephone: 01483 776822 9am-9pm 7 days a week
During pregnancy and family life, domestic violence can be more frequent. In times of stress, such as now, it can be even more common. Please reach out if you need to talk. You can also visit the website: www.yoursanctuary.org.uk/chat
Mental Health Crisis Helpline
Telephone: 0800 915 4644 24 hours a day, 7 days a week for people living in Surrey and North East Hampshire
Emotional Wellbeing and Mental Health Support
The Headspace app uses meditation techniques to help you stress less, focus more, and feel better. Download Headspace for free from your usual App store. Every Mind Matters, this website gives you simple and practical advice from how to deal with stress and anxiety to improving your mood. It will also help you to spot the signs of
common mental health conditions and you can learn what to do if you are worried about your partner, family or friends. www.nhs.uk/oneyou/every-mind-matters
Mind Matters is offering psychological support sessions by telephone or by video call via Skype. Refer yourself online at 0300 330 545.
Talking Therapy Services
Talking Therapy Services are available across Surrey and can help you with mild to moderate mental health problems including antenatal and postnatal depression. www.healthysurrey.org.uk/mental-wellbeing/adults/local-services
If you are feeling overwhelmed and need support with your mental health, please text or call us on our dedicated phoneline https://wokingmind.org.uk/information/coronavirus-andyour-wellbeing/
Young Minds has useful tips and ideas for how to support your children with any worries or mental health problems: https://youngminds.org.uk/find-help/for-parents/supporting-your-child-during-thecoronavirus-pandemic/
Children and young people
CYP (Children and Young People’s) Havens offer a safe place for 10-18 year olds to talk about their worries and mental health in a confidential, friendly and supportive environment.
While the four locations are temporarily closed at this time, a virtual service is operating a telephone service, every weekday from 4pm – 8.30pm and from 12pm – 6pm on weekends. For the latest information, including current contact details, please visit www.cyphaven.net/.
Kooth is an emotional and mental well-being online community where young people can seek help anonymously. Kooth offer one-to-one text based counselling, therapeutic messaging; as well as peer-to-peer support through moderated forums and articles. Visit www.kooth.com to access this service.
Free online course on ‘Coping during the pandemic’
A free online course entitled “Coping during the Pandemic” has been created by the Trust’s Recovery College, which runs short courses to equip people with skills to help them better manage their own mental health.
While face to face sessions are on hold for the time being, this and other online courses can be accessed via www.recoverycollegeonline.co.uk.
Paying attention to the present moment can improve your mental wellbeing. Go to: www.nhs.uk/mindfulness
Mental Wellbeing Audio
Listen to the mental wellbeing audio guides provided by the NHS to help boost your mood, at: www.nhs.uk/mental-wellbeing-audio-guides
COPD and Lung Disease
Advice on Coronavirus and your pregnancy
The Royal College of Obstetricians and Gynaecologists has useful FAQs on their website about Coronavirus and pregnancy, labour, birth and your baby. www.rcog.org.uk/en/guidelines-research-services/guidelines/coronaviruspregnancy/covid-19-virus-infection-and-pregnancy/
Surrey Heartlands Pregnancy Advice Line
Telephone: 0300 123 5473 24 hours a day, 7 days a week for those whose maternity care is based at Epsom Hospital, Royal Surrey Hospital and St Peter’s Hospital This line is available for any antenatal or postnatal concerns that you have, please do call us if you need our advice.
For those attending Frimley Park Hospital maternity unit call the usual numbers you have been given by your maternity team
Children and Families Health Surrey Advice Line
Telephone: 01883 340 922 8am-5pm Monday-Friday exc Bank Holidays, for families with children from 0-19 living in Surrey
This telephone number provides contact with professionals from our health visiting team who can offer advice on all aspects of child health, development and parenting.
Local Information for Families (with children 0-19)
Updates to service provision for children and families are given via this weblink: https://childrenshealthsurrey.nhs.uk/news/covid-19-coronavirus-guidance
The Horsley Medical Practice does not endorse the use of these groups. We have been asked to make patients aware of their existence.